Help Center

We accept PayPal, and all standard Card payments via Shopify Payments.

UK Shipping: 2 to 3 working days after postage

Europe:  3 to 5 working days after postage

International: Rest of the world 5 to 10 working days after postage

All orders will be processed within 1-2 working days. Please be aware that parcel deliveries may take longer than usual due to COVID-19.

Please get in touch with us via email: info@reinalovelondon.com as soon as possible. It is the customers responsibility to provide the correct shipping address when placing an order, in the event of the order being shipped to an incorrect address supplied by the customer, Reina Love London accepts no responsiblility.

Due to the nature of our products Reina Love London do not accept any returns.

In the unlikely event that you receive a damaged product we encourage you to get in touch with us at info@reinalovelondon.com.  Any items should not be thrown away before taking photo proof and emailing the photo of the affected item and your order details to us.  We regret to inform you that no refunds will be given for orders that are deemed to be satisfactory in description and condition.

In the event of your parcel getting lost in the mail, please make sure to check your tracking number properly & call the party handling delivery first (contact details can be found on their website(s)). If you are still having difficulties locating your parcel please get in touch with us ASAP within a 28 day time period (from dispatch date) so that we may investigate further.

We will try to locate the delivery for you, Please email us at info@reinalovelondon.com with your full order details. We use Royal Mail as a shipping carrier within the UK. International parcels are handed over from Royal Mail to that specific country's partner delivery carrier.

ALL our parcels are sent with tracking numbers. Please be sure to check your tracking information carefully before reaching out to us. If there is a clear indication that your order is lost (& you have alerted us within the prescribed time period) , we will offer you a refund/gift card.

We aim to respond within 24 - 48 hours of receipt.

Please send us an email at: info@reinalovelondon.com with all your details & social media handles and we will be in touch with you. Alternatively, you can DM us @Reinalovelondon on Instagram.

If the order has not been shipped it is still possible to cancel it. In this case time is of the essence so please get in touch with us via email: info@reinalovelondon.com as soon as possible. If the order has already been shipped it will not be possible to cancel it.

We get our materials internationally and with the COVID crisis things have been moving much slower than usual so it is harder to give an accurate restock timeframe. For the most up to date information, please subscribe to our mailing list to get sent notification emails when we restock.